Trade Counter Sales Assistant

Smiths Hire are the Northwest’s Largest Independent Equipment Hire Company with 17 Hire It Centres across the Region. In a period of expansion, we now have a fantastic opportunity for an Trade Counter Sales Assistant at our Manchester Trafford Park depot.

As a Trade Counter Sales Assistant you’ll drive the depot sales growth, build great relationships with our customers and experience plenty of variety and responsibility.

Experience we would like you to have:

  • Communication and sales skills.
  • Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
  • Good literacy, numeracy and computer skills.
  • Exceptional level of customer service in all areas. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels.
  • Confidence in your ability and have a passion for selling.
  • Telephone based sales and customer facing service experience.
  • An excellent telephone manner and the ability to build rapport with customers.
  • Strong administration skills and be computer literate.
  • Manual handling awareness.

Main responsibilities will be:

  • Providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
  • Serve on the depot counter providing a quick and accurate response to customer’s needs.
  • Taking of orders, processing and following them through to completion.
  • Arranging delivery and collection of orders in according with the customer’s requirements.
  • Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
  • Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained.
  • Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures.
  • Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
  • Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
  • Keep the Depot Manager informed of any repairs and maintenance of equipment required.
  • Handling of cash transactions.
  • Keeping the depot, and in particular the hire desk area, tidy at all times.
  • Carry out other tasks and duties as required.

Working hours are: Monday to Friday: 08:00am – 17:00pm and Saturday: 08:00am to 12:00pm on a rotational basis

Company: Benefits:

  • Salary: Competitive salary depending on experience
  • Saturday hours paid at time and a half
  • 25 Days plus statutory holidays (33 days in total)
  • An extra 2 days holiday after 5 year’s service
  • Weekly pay
  • FREE tool hire for all employees – Excluding consumables and delivery
  • Group Life Cover is provided at three times your annual salary
  • My Wellbeing Services
  • Employee Referral Scheme
  • Pension scheme
  • Full uniform provided
  • Discounted personal legal services

Apply Now!

Please complete the form on the next page to apply for the position of Trade Counter Sales Assistant.