Inbound Customer Service Advisor

Smiths Hire are the Northwest’s Largest Independent Equipment Hire Company with 18 Hire It Centres located across the Region. In a period of expansion, we now have a fantastic opportunity for an Inbound Customer Service Advisor at our Head Office.


All CVs will be reviewed and Candidates will be contacted after Monday 6th January 2025

Are you a people’s person with a real passion for customer service?

Due to business growth Smiths Hire are looking for an ambitious and confident individual to join our dynamic Sales Team at Blackpool Head Office.

What’s the job?

You’ll be known as an Inbound Customer Service Advisor at Smiths Equipment Hire. Be sure though, this is not a cold-calling sales role these are inbound calls from customers who are wanting our service.

As an Inbound Sales coordinator you will be with our customers every step of the way – from the moment they call to the moment their kit arrives on site. This role is all about helping our customers get what they need to get the job done, whilst building up strong, positive and long-lasting relationships.

On an average day, you’ll be…

  • Assisting our customers with their hire requirements.
  • Building and maintaining relationships with our portfolio of customers and suppliers.
  • Generating Hire contracts and arranging equipment to be delivered to site via depot or supplier.
  • Working as part of a vibrant team to make sure deadlines are met.

Working hours are: Monday – Friday 8am – 5pm with 1 in 5 Saturday mornings 8am – 12pm.

Company benefits:

  • Salary: Starting from £25,000 Depending on experience.
  • Saturdays paid at time and a half.
  • Weekly Pay.
  • 25 Days plus statutory holidays (33 days in total).
  • An extra 2 days holiday after 5 year’s service.
  • FREE tool hire for all employees – Excluding consumables and delivery.
  • Group Life Cover is provided at three times your annual salary.
  • My Wellbeing Services.
  • Employee Referral Scheme.
  • Pension scheme.
  • Full uniform provided.
  • Discounted personal legal services.

Apply Now!

Please complete the form on the next page to apply for the position of Inbound Customer Service Advisor.

Apply Now