Senior Hire Controller

Smiths Equipment Hire Ltd are the Northwest’s Largest Independent Equipment Hire company with 18 Hire It Centres located across the region.

We are seeking a committed person who is seeking long term employment to work in a reputable long standing family business. As a Senior Hire Controller, you’ll drive sales growth, build great relationships with our customers and experience plenty of variety and responsibility. You will be working closely with the depot manager.

As a Senior Hire Controller you must have:

• A higher than average communication and sales skills.
• Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
• Confidence in your ability and have a passion for selling.
• Telephone based sales and customer facing service experience.
• An excellent telephone manner and the ability to build rapport with customers.
• Strong administration skills and be computer literate.
• Experience in a senior role.

The Senior Hire Controller responsibilities are:

• Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
• Taking of orders, processing and following them through to completion.
• Arranging delivery and collection of orders in according with the customer’s requirements.
• Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
• Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained.
• Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
• Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
• Keep the Depot Manager informed of any repairs and maintenance of equipment required.
• Maintaining product knowledge.
• Covering for the depot manager is their absence.

The hours of work are: Monday – Friday No Saturdays.

Company benefits:

• Salary: Depending on experience.
• 25 Days plus statutory holidays (33 days in total).
• An extra 2 days holiday after 5 year’s service.
• Weekly pay.
• FREE tool hire for all employees – Excluding consumables and delivery.
• Group Life Cover is provided at three times your annual salary.
• My Wellbeing Services.
• Employee Referral Scheme.
• Pension scheme.
• Full uniform provided.
• Discounted personal legal services.

Apply Now!

Please complete the form on the next page to apply for the position of Senior Hire Controller.