Hire Controller / Trade Counter

Smiths Hire are looking for a customer service professional in the Formby area who is energetic, enthusiastic and shares our values in providing a fantastic customer experience, build relationships and form part of a great team atmosphere.

This Smiths Equipment Hire Ltd are the Northwest’s Largest Independent Equipment Hire Company with 18 Hire It Centres located across the region.

As a Hire Controller / Trade Counter at our Formby Depot build great relationships with our customers and experience plenty of variety and responsibility.

Main responsibilities will be:

  • Providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
  • Serve on the depot counter providing a quick and accurate response to customer’s needs.
  • Taking of orders, processing and following them through to completion.
  • Arranging delivery and collection of orders in according with the customer’s requirements.
  • Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
  • Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
  • Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
  • Keep the Depot Manager informed of any repairs and maintenance of equipment required.
  • Carry out other tasks and duties as required.

Working hours are: Monday to Friday: 08:00am – 17:00pm and Saturday: 08:00am to 12:00pm on a rotational basis.

Company benefits:

  • Salary: Monday – Friday £27,625
  • Saturday hours paid at time and a half.
  • 25 Days plus statutory holidays (33 days in total).
  • An extra 2 days holiday after 5 year’s service.
  • Weekly pay.
  • FREE tool hire for all employees – Excluding consumables and delivery.
  • Group Life Cover is provided at three times your annual salary.
  • My Wellbeing Services.
  • Employee Referral Scheme.
  • Pension scheme.
  • Full uniform provided.
  • Discounted personal legal services.

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Please complete the form on the next page to apply for the position of Hire Controller / Trade Counter.

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