Sales Hire Controller – Blackpool Clifton

Smith’s Equipment Hire Ltd are the Northwest’s Largest Independent Equipment Hire company with 14 ‘Hire It Centres’ located across the region.

As a Sales Hire Desk Controller you must have:

  • A higher than average communication and sales skills.
  • Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
  • Good literacy, numeracy and computer skills.
  • Exceptional level of customer service in all areas. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels.
  • Confidence in your ability and have a passion for selling.
  • A full clean driving license.
  • Telephone based sales and customer facing service experience.
  • An excellent telephone manner and the ability to build rapport with customers.
  • Strong administration skills and be computer literate.
  • Manual handling awareness.

The Sales Hire Desk Controller responsibilities are;

  • Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
  • A Sales Hire Desk Controller serves on the depot counter providing a quick and accurate response to customer’s needs.
  • Taking of orders, processing and following them through to completion. 
  • Arranging delivery and collection of orders in according with the customer’s requirements. 
  • Liaising, where required, with other depot employees, customers, depots, workshops and sales teams.
  • Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained.
  • Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures.
  • Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
  • Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements.
  • Keep the Depot Manager informed of any repairs and maintenance of equipment required.
  • Handling of cash transaction.
  • Keeping the depot, and in particular the hire desk area, tidy at all times.
  • Maintaining product knowledge.
  • Carry out other tasks and duties as required.

Working hours:

  • Monday to Friday: 08:00am – 17:00pm.
  • Saturday: 08:00am – 12:00pm on a rotational basis.

Employee Benefits Include:

  • Competitive salary, based on experience.
  • 22 Days plus eight statutory holidays (30 days in total).
  • Weekly pay (every Wednesday).
  • Additional Holiday after two, three and five years’ service.
  • Permanent employment.
  • Career progression.
  • Ongoing training.
  • Full uniform.
  • Auto Enrolment Pension Scheme.
  • On Site Parking.
  • Discounted Personal Legal Services.
  • Bike to work scheme.

Training – we are a forward thinking organisation and will provide training and development.

Apply Now!

Please complete the form below to apply for the position of Sales Hire Controller – Blackpool Clifton.